How can we help?
Cipher delivers across Pakistan in about 3 working days; delivery is free on every order. Pay by cash on delivery. Unused pieces can be returned within 7 days of delivery. Anything else, message us.
Ordering
How do I place an order?
Add a piece to your bag and check out here, or message us on Instagram or email and we will take your order there.
How much do Cipher wallets cost?
Our 5 pieces cost PKR 2,700 to PKR 5,500. Each price is shown on its product page, and delivery is free on every order.
Can I pay cash on delivery?
Yes. Cash on delivery is available on every order across Pakistan, with no minimum or maximum: you pay the courier when your wallet arrives.
Which payment methods do you accept?
Cash on delivery.
Can I change or cancel my order?
Yes, until we confirm it. If you have an account, cancel a pending order from My orders; otherwise message us with your order number.
Delivery
How long does delivery take in Pakistan?
Delivery takes about 3 working days to anywhere in Pakistan, including Karachi, Lahore, Islamabad.
How much is delivery?
Delivery is free on every order.
Do you deliver to my city?
We deliver across Pakistan. At checkout, choose Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, or pick Other and type your town.
Which courier do you use?
We ship with Leopards Courier. We usually confirm new orders within 30 minutes and send you the tracking number when your order leaves us.
How do I track my order?
Use the order number from your confirmation on the Track an order page, or sign in to see every order you have placed.
Returns
Can I return a wallet?
Yes, within 7 days of delivery, if it is unused and in its original packaging. Message us to start a return.
Can I exchange a wallet for another piece?
Yes. Message us with your order number and we will help you choose another piece.
How do refunds work?
Once your return reaches us and we have checked it, we refund you by bank transfer within 7 working days. Return postage is paid by you.
Care and leather
What leather are Cipher wallets made from?
Genuine full-grain leather: cow leather and Crazy Horse leather, sourced from trusted suppliers in Pakistan. Most pieces are saddle-stitched by hand with waxed thread; the Kazama Bifold has no stitching at all.
How long does a leather wallet last?
A well-made leather wallet lasts for years with ordinary care, and hand stitching holds better than glued seams. Keep it dry and do not overfill it.
Which Cipher wallet holds the most?
The Vesper Bifold, our passport wallet, has the most room; the Apex Sleeve is the slimmest. The comparison page shows every piece side by side.
Are Cipher wallets RFID-blocking?
No. Cipher wallets have no RFID-blocking lining.
How do I look after the leather?
Keep it dry, wipe it with a soft cloth, and condition it with a good leather balm every 6 to 12 months, depending on how much you use it.
Will the leather change over time?
Yes. Genuine leather softens and develops a richer character as you carry it, and the edges polish with use.
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Ask us directlyShipping and returns.
Shipping
- Delivery across Pakistan in about 3 working days.
- Free on every order.
- Order updates by email.
Returns
- Return unused pieces within 7 days of delivery.
- Refunds within 7 working days of receiving the return.
- Message us to start a return.
Payment
- Cash on delivery.
- Cash on delivery: pay the courier when your order arrives.
- No minimum or maximum order for cash on delivery.
Caring for your leather.
Keep it dry
Wipe off rain or spills with a soft, dry cloth and let it dry naturally, away from heat.
Condition it
A thin layer of good leather balm every 6 to 12 months keeps it supple.
Do not overfill it
Carry what it was made for and the leather will shape itself around it.
Talk to us.
Instagram
@cipher.lw
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cipher.lw@gmail.com
Send an email