Returns and refunds.
Last updated
You can return an unused Cipher piece in its original packaging within 7 days of delivery. Message us to start a return; once it reaches us, we refund you within 7 working days.
How long do I have to return a wallet?
7 days from the day your order is delivered.
What condition does it need to be in?
Unused, undamaged and in its original packaging. Leather marks easily, so please try it with clean hands and keep the packaging until you are sure.
How do I start a return?
- Email us (cipher.lw@gmail.com) or message us on Instagram (@cipher.lw) with your order number.
- We reply with the return address and how to send it.
- Send the piece back, well packed. Return postage is paid by you.
How do refunds work?
Once your return reaches us and we have checked it, we refund you within 7 working days by bank transfer. For cash-on-delivery orders, we transfer the refund to an account you choose.
Can I exchange instead?
Yes. Message us with your order number and we will help you choose another piece.
What if my order arrives damaged or wrong?
Message us within 7 days of delivery with a photo and your order number, and we will replace it or refund you in full, including any delivery charge. See also shipping and terms of sale.